Refund & Exchange Policy

Refund & Exchange Policy Attire By Kunal & Sid

Applicability

By using the Attire By Kunal & Sid, Exchanges Portal or initiating a purchase request on rarethreds.com, you agree to the terms of this policy. If you do not agree, please refrain from transacting on the site. We may update this policy periodically; please review it before each transaction to stay informed of the current terms.

Return and Exchange Process

Intellectual Property

  • All content on this Website, including but not limited to text, graphics, logos, images, and software, is the property of Attire By Kunal & Sid and is protected by intellectual property laws.
  • You may not reproduce, distribute, or create derivative works from any content on this Website without our express written permission.

Eligibility for Return/Exchange

  • Time Frame: Returns and exchanges are accepted within 7 days from the delivery date.
  • Condition: The product must be in its original condition, unused, unwashed, and with all tags, packaging, and accessories intact. Products must not have any damage, stains, or odors.
Issues Covered
 
  • Incorrect fit
  • Product damage during shipping
  • Defective product
  • Missing parts or accessories

Initiating a Return/Exchange

 
  • Request: Send a mail with video of the product rarethreds@gmail.com to initiate a return/exchange request.
  • Process: Upon acceptance of your request, you will receive a notification via email. Our logistics partner will arrange a pickup within 24-48 hours. Pickup attempts will be made twice; if unsuccessful, you are required to return the product to our warehouse address. Availability of reverse pickup is subject to your area’s pin code.
 
Return/Exchange Procedure
 
  • Quality Check: Once the product reaches our warehouse, it will undergo a quality check. If approved, we will proceed with the exchange or refund.
  • Exchange: If the requested size is unavailable, we will offer an exchange for a different product or store credit.
  • Refunds: Refunds are issued as store credit after quality check approval. This credit can be used online or at our physical stores. Note that shipping charges are non-refundable.
 
Store Credit
 
  • Validity: Store credits are valid for 3 months from issuance and are non-refundable. They can be redeemed both online and in-store.
  • Prepaid Orders: Prepaid orders are final. Cancellations and refunds are not permitted for prepaid transactions.
 
Order Cancellation
 
  • COD Orders: Cancellations are only possible if the order has not been dispatched.
  • Prepaid Orders: No cancellations or refunds are available.

Customer Support

For any queries or issues, contact our customer support team:

  • Phone: +91 981 1499 771
  • Email: info@attir.co.in

Our support team is available Monday-Saturday, 11:00 AM – 7:00 PM. We prioritize resolving queries within 24 hours.

Holidays Observed

Attire By Kunal & Sid observes the following holidays:

  • Diwali
  • New Year’s Day
  • Independence Day
  • Christmas Eve
  • Christmas Day